fbpx

Help

See the most commonly asked questions below. If you can not find the answer, send us a message or book a call with us.

GENERAL QUESTIONS

We are building the next “Airbnb” for the wellness sector.

Foogin is an online market place for wellness related classes and events happening online and offline (in-person).

Our goal is to level the playing field for wellness professionals who teach online and offline.

Each wellness instructor should be getting a fair chance for their classes and events booked regardless of how well they are established in the internet or in the real world.

At this stage we only have the functionality to offer LIVE classes and events happening ONLINE in real time. However, we are working on the functionality for instructors to add and monetise recorded videos.

FOOGIN (learn more about him here) comes from Portuguese “foguinho” which translates into English as “little fire”. We, Foogin team, believe that there is a little fire in everyone of us and we are here to help you grow your fire to it’s full potential.

Behind Foogin there is a team of ambitious entrepreneurs with a background in wellness, IT, finance, marketing.

Our goal with this platform is to make your experience as automated and seamless as possible, whether you are an instructor who is listing their classes and events or an attendee who is booking and attending them.

FOR ORGANISERS/ INSTRUCTORS

YES. If the nature of your business is wellness-related activities/ services which can be delivered ONLINE LIVE or OFFLINE (in-person) we are looking forward to seeing you and your classes and events on our platform. You can find more information on Join Us page.

If the nature of your activity is related to wellness (mind, body, soul) and you offer classes, trainings, events, retreats online and offline (in-person) – join Foogin!

The list below is not exhaustive, but should give you a good idea of what we offer on our platform:

MindfulnessYogaPhysicalNutritionWellness
BreathworkAcro yogaHIITAyurvedaCounselling
MeditationAshtangaBoxingHerbal scienceHealing
Yoga nidraGravity yogaCardioNutritionMassage
 HathaCrossFitSexual practices 
 IyengarDanceSound healing
 Kids yogaFitness 
 KundaliniFlexibility 
 PrenatalMobility 
 Seniors yogaPilates 
 TantraZumba 
 Vinyasa 
 Yin   
Naked yoga

If you what you do is not listed above, but you still believe it is related to either mind, body, or spirit health and wellness, please contact us, we will be happy to consider adding more options.

Here are some of the reason why you should join our platform:

  • On top of the software we offer for you to use for your classes and events, we are a marketplace and we help you with brining you more clients.
  • You get your own page on Foogin (your one-page website) dedicated only to you and your classes and events.
  • You are in charge of your classes and events, your time, the information you provide, the pricing. We simply provide you with the tools to run your business more efficiently.
  • Our platform provides you with tools to list your classes and events, manage them, accept bookings and process payments, offer monthly subscriptions, manage the list of your attendees, use our FREE integrated LIVE streaming tool for your online classes (you can also use tools like ZOOM, YouTube, Facebook, etc.), see and analyse the traffic to your pages on Foogin.
  • Get paid instantly. Once your 60-day no commission trial access* is over, we charge a 10% commission from each paid booking (we never charge for bookings for FREE classes and events). Once the booking is processed, the remaining 90% get transferred to your Stripe or PayPal account instantly.

*Each payment is subject to a 4% transaction fee by Stripe.

In addition for you to run/ offer wellness related classes we do have a few other requirements:

  • Stripe or PayPal account. Depending on your location, we offer Stripe and PayPal for payments processing. You do need to link your Stripe or PayPal account before you can list any classes and events with us. We simply won’t be able to pay you without this.
  • Transparency. You have to be as transparent with your event attendees as possible. Your customers will be making a decision of booking your events based on the information you provide on your profile, links to your social media, your reviews, and the information you provide about your event. It is your responsibility to make sure that all the questions from your customers get answered.
  • Cancellation and refund policy. We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.
  • Highest level of user experience. It is our requirement for you to run your classes and events at the highest level possible. Customer satisfaction is of the highest importance for us. We might drop into your online classes and events from time to time to make sure that your clients are getting the best experience possible. Your clients will have a chance to rate your classes and events and provide feedback. This will eventually help you to get more clients for your future classes and events.

We offer FREE 60-day trial access (no fees are charged*) to all new instructors. Take full advantage of our software and our online client support team.

We provide you with the infrastructure to run your classes and events (online and offline) seamlessly and once your 60-day trial access is over we charge a 10% commission from each paid booking. We never charge for bookings for FREE classes and events.

The commission we charge also absorbs the transaction fees charged by Stripe or PayPal, so you do not need to worry about it. The remaining 90% from each booking immediately get transferred to your Stripe or PayPal account.

*Each payment is subject to a 4% transaction fee by Stripe or PayPal.

1. Click on Sign Up in the top right corner and choose Instructor. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

2. Once logged in you will get to your Instructor profile. This is where you set up how your instructor profile will look like on Foogin. You can change the following:

  • Your profile picture and intro video
  • Gallery with picturise and videos
  • Location
  • Language (you can choose a few you use to run your classes)
  • Social links: email, Facebook, Instagram, Twitter, LinkedIn.
  • Profile information or your bio. You can also paste the link to your website here/ additional contact details/ link to your Terms and Conditions/ etc.
  • Tags. Select the tags that apply to the classes/ events you run. This is how the website users will find you later. For now, we limited the tags to the broad groups of Yoga, Meditation, Nutrition, Fitness, Mobility. We might expand this list later.

Make sure to click Update profile for your profile to be created. You can always come back here and add any necessary changes.

3. Once your Instructor profile is ready, you will need to connect your Stripe or PayPal account before you can start listing classes.

In the main menu click on Payments settings -> Payout system and follow the instructions on the screen.

Once you create your Instructor profile (see the steps above). The link to your profile will appear under your name.

Or, from the main menu choose Profile page -> View profile.

Before you start creating your events you have to connect your Stripe or PayPal account to our platform. Otherwise, we won’t be able to pay you.

In the main menu, click on Payments settings -> Payout system.

Next choose between Stripe or PayPal and follow the instructions on the screen. You can always change it.

With any questions, please contact us.

Yes, of course! You do not need to be a business to use Stripe or PayPal!

Both of the systems are is built to process payments for all types of activities or businesses, which includes individuals.

When you activate your account on Stripe, you should select that you are an Individual/Sole proprietor.

With PayPal you can use your personal account.

In the main menu, click on Payments settings -> Payout system.

Next choose between Stripe or PayPal and follow the instructions on the screen. You can always change it.

With any questions, please contact us.

Now you are just a step away from listing your events. In the main menu, click on My classes & events and choose the type of events you are interested in:

  • Online – LIVE classes and events happening in real time (not recorded videos)
  • On-demand (one-on-one online consultations based on your availability)
  • In-person (in-person classes and events happening in your city, an connected to a physical address).

Once there, click on Add new event. Just fill up the form and submit it for a review.

Your event will be published once it is reviewed by our admins (up to 24 hours). You will be notified once your event is active.

Below, you can find more questions for specific information requested on the event form.

There is no necessarily a limit here, but be aware this name will appear on the Event Card, which is small. It looks even smaller on mobile.

We would recommend to limit the name to 3-4 words maximum.

You can always edit your event name later.

Always indicate your local time for event Star and End Times. This is how your clients would be able to find your event based on their time requirements.

Later in the form you will be able to indicate your Time Zone.

For the end user the time of your event will be displayed in their local time zone.

In the form click on Repeating event, and indicate how often does it repeat and for how long.

This is where you can get creative. Tell as much about your event as possible.

You can format the text here and post links (like a link to your website with T&C or more pictures, etc.).

We offer you 2 options:

  • Free LIVE streaming tool (Jitsi) – this is FREE to use tool for LIVE streaming. Jitsi is a haste free option if you do not have any preferences for tools like ZOOM. Just choose this option and the system will generate the link to your own, event-specific, virtual room and will email the link to all the participants once they are booked in.
  • Other tools – choose this option if you have a preference to use the tools you have accustomed to, like ZOOM, for example. Once chosen, you will get extra fields where you can enter the link to your LIVE event, password (if it is any), and other details.

In the Event Submission Form, under LIVE Streaming Tools, you have an option to choose Other tools.

Once chosen, you will have a few extra options of tools to use:

Once your event is approved and published, in the main menu click on My classes & events, choose Online or On-demand. You will see the list of all your events.

Next to the event you are interested in, click on Join now button to join your LIVE streaming.

Currently we support the following currencies:

  • GBP (Pound sterling)
  • EUR (Euro)
  • RUB (Russian ruble)
  • USD (United Stated (US) dollar)
  • CAD (Canadian dollar)
  • AUD (Australian dollar)
  • BRL (Brazilian real)

Yes, your clients can apply a coupon code on checkout to get a special discount. Please contact us directly and we will be able to help you out to set up coupons for your classes and events as well as for your subscription.

We aim to review and publish all the submitted events within 48 hours. But we will do our best to do it much sooner. Once your event is published, you will be notified by email.

In the main menu click on My classes & events. You will see the list of all your events. Click on 3 dots next to your event to see the full menu.

Please note, you can only delete your event, or edit the dates and times if this event does not have any future active bookings. If you still need help with this, please contact us.

In the main menu click on My classes & events. You will see the list of all your events.

In the main menu click on My classes & events. You will see the list of all your events. Click on 3 dots next to your event to see the full menu, choose Duplicate.

In the main menu click on My classes & events. You will see the list of all your events. Click on 3 dots next to your event to see the full menu.

Click on Sales Insight or View Attendees to see the details.

We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.

If you decided to leave us, please contact us so we can delete your profile.  

In the main menu click on Analytics -> Commission.

We do approve all the reviews before they are published. However, if you believe that this person never attended your events, please contact us and we will investigate. 

To be featured on our home page is a premium service. Please contact us to discuss the details.

No, most of the music out there is protected by copyrights. It is not allowed to use most of the music during LIVE streaming. This is thoroughly policed by the music industry and they have working processes in place to press charges and go after anyone, especially business, however small.

What you can do, however, is that you can create a playlist on services like Spotify, YouTube, iTunes, etc, and share the link on your event profile (event description part). In this case, your attendees can join your LIVE class and play your playlist on their end. This does not violate any copyrights.

Yes, you can set up and run FREE classes and events, it is a great way to promote your page. When you set up your event just mark it as FREE in the price section.

Yes, you can set up and run Donation based events. When you set up your event just mark it as Donation in the price section.

Your clients will have to put a donation amount before they can book your event. After the event we will email your clients a request to review your class as well as a link to donate more.

Do not be surprised if you get a donation twice for one class from a single user.

You can offer access to all your ONLINE classes and events to your clients for a monthly subscription fee.

To set it up, in the main menu, click on Payments Settings -> Subscription plan.

FOR CLASS/ EVENT ATTENDEES

You need to create your User account. Click on Sign Up and Attendee in the top right corner. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

In the main menu click on Account. Under your email address you can change your password.

The time of all the classes and events is displayed in your local time zone. No need to convert time zone anymore.

In the main menu click on My bookings.

In the main menu click on My bookings. Click on the event card and on Join now button to join the online event.

You can also scroll down to orders and the details of each of your orders. You can also find the link to join the class there.

We have our own refund policy which all the event organisers have to follow if they joined our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. The organiser’s return policy might be more generous, but as a minimum, they have to comply with our policy.

If you want to cancel your booking and request a refund, in the main menu click on My bookings. Click on the event card and on Cancel button to cancel your booking. Depending on the event you will be given an option to request a refund or voucher.

If you decided to leave us, please contact us so we can delete your profile.

Go to the profile of the event you have attended and click on Write a review.

Your review will be reviewed by our admin team before it is published on the event page.

X
X
X
X
X
X