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Help

See the most commonly asked questions below. If you can not find the answer, send us a message.

GENERAL QUESTIONS

What is this platform?

Our website was built to bring together wellness industry experts with their LIVE events/ classes and wellness enthusiasts who are willing and eager to learn and work on themselves. You can find more information about us in About section.

Do you only list LIVE classes/ events or recorded as well?

At this stage we only concentrate on LIVE classes happening ONLINE. However, we might add recorded classes in the future.

What is FOOGIN?

FOOGIN (learn more about him here) comes from Portuguese “foguinho” which translates into English as “little fire”. We, Foogin team, believe that there is a little fire in everyone of us and we are here to help you grow your fire to it’s full potential.

Who is behind Foogin?

Behind Foogin there is a team of ambitious entrepreneurs with background in wellness, IT, finance, marketing.

Our goal with this platform is to make your experience as automated and seamless as possible, whether you are an instructor who is listing their events or an attendee who is booking and attending LIVE classes/ events.

FOR ORGANISERS/ INSTRUCTORS

Can I join your platform as an organiser/ instructor?

The short answer is YES. If the nature of your business is wellness-related activities/ services which can be delivered ONLINE LIVE we are looking forward to seeing you and your classes/ events on our platform. You can find more information on Join Us page.

What are the wellness-related activities/ services?

If the nature of your activity is related to wellness (mind, body, soul) and you offer classes, trainings, events, retreats online – join Foogin!

The list below is not exhaustive, but should give you a good idea of what we offer on our platform:

Yoga

  • Vinyasa
  • Tantra
  • Ashtanga
  • Kundalini
  • Hatha
  • Yin
  • Prenatal

Mindfulness

  • Meditation
  • Yoga Nidra
  • Sound Bath
  • Breathwork

Fitness

  • HIIT
  • Pilates
  • Flexibility
  • Mobility
  • Core Strength
  • Cardio
  • Boxing
  • Cross Fit
  • Zumba
  • Dance

Nutrition

  • Nutrition
  • Ayurveda
  • Herbal Science

If you what you do is not listed above, but you still believe it is related to either mind, body, or spirit health and wellness, please contact us, we will be happy to consider adding more options on events primary type.

Why should I join your platform?

Here are some of the reason why you should join our platform:

  • You get your own page on the website dedicated only to you and your classes/ events
  • You are in charge of your classes, your time, the information you provide, the pricing. We simply provide you with the tools to run your business more efficiently
  • Our platform provides you with tools to list your classes/ events, manage them, accept bookings and process payments, manage the list of your attendees, use our free Jisti video conference tool for your LIVE classes (you can also use your own access with tools like ZOOM, YouTube, Facebook, etc.)
  • Get paid instantly. Once your 60-day no commission trial access* is over, we charge a 20% commission from each booking (we will take care of the Stripe transaction fees). Once the booking is processed, the remaining 80% get transferred to your Stripe account instantly. *Each payment is subject to a 4% transaction fee by Stripe.

Are there any requirements for joining?

In addition for you to run/ offer wellness related classes we do have a few other requirements:

  • Stripe account. Currently, we do use Stripe for payments processing. You do need to have a registered account with Stripe before you can list any events/ classes with us. We simply won’t be able to pay you without it. It is pretty simple to create an account with Stripe (it is FREE). You can register here. Unfortunately, for now, Stripe is only available for you to register if you reside in one of the 39 countries they have a presence in. See the full list here.
  • Transparency. You have to be as transparent with your events attendees as possible. Your customers will be making a decision of booking your events based on the information you provide on your profile, links to your social media, your reviews, and the information you provide on your event. It is your responsibility to make sure that all the questions from your customers get answered.
  • Cancellation and refund policy. We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.
  • Highest level of user experience. It is our requirement for you to run your LIVE events at the highest level possible. Customer satisfaction is of the highest importance for us. We might drop into your LIVE classes from time to time to make sure that your clients are getting the best experience possible. Your clients will have a chance to rate your classes and provide feedback. This will eventually help you to get more clients for your future LIVE classes.

What commission do you charge?

We also offer free 60-day trial access (no fees are charged*) to all new instructors. Take full advantage of our infrastructure and our online support.

We provide you with the infrastructure to run your LIVE classes seamlessly and once your 60-day trial access is over we charge a 20% commission for this.

The commission we charge also absorbs the transaction fees charged by Stripe, so you do not need to worry about it. The remaining 80% from each booking immediately get transferred to your Stripe account.

*Each payment is subject to a 4% transaction fee by Stripe.

How do I register as an Organiser/ Instructor?

1. You need to create your user account. Click on Sign Up in the top right corner. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

2. Once logged in you will get to your User profile. Here you can change your profile picture, edit your personal information, and create an Instructor profile (see the next step).

3. Your Instructor profile page. This is where you set up how your profile will look like on our website. You can change the following:

  • Your profile picture
  • Cover photo (background picture)
  • Location
  • Language (you can choose a few you use to run your classes)
  • Social links: email, Facebook, Instagram, Twitter. Leave empty if you do not have account on any of the platforms. Please make sure that all the links start with https:// or they won’t work.
  • Profile information or your bio. You can also paste the link to your website here/ additional contact details/ link to your Terms and Conditions/ etc.
  • Tags. Select the tags that apply to the classes/ events you run. This is how the website users will find you later. For now, we limited the tags to the broad groups of Yoga, Meditation, Nutrition, Fitness, Mobility. We might expand this list later.

Make sure to click Update profile for your profile to be created. You can always come back here and add any necessary changes.

Where can I see my Instructor profile?

Once you create your Instructor profile (see the steps above). The link to your profile will appear under your name.

You can also find this link by going to your User profile (top right corner) and choosing Profile page from the menu.

My Instructor profile is ready, what do I do next?

Before you start creating your events you have to connect your Stripe account to our platform. Otherwise, we won’t be able to pay you.

Go to your User profile (top right corner) and in the main menu click on Stripe connect.

Next click on Connect with Stripe and follow the instructions on the screen.

You should see the screen below. Here you have 2 options, to Sign in (if you already have an account with Stripe) or register by filling in the requested fields.

Once your Stripe account is connected the button Connect with Stripe should change to Disconnect from Stripe and you should see a commission report below.

With any questions, please contact us.

Can I use Stripe as an Individual and not a Business?

Yes, of course! You do not need to be a company to use Stripe!

Stripe is built to process payments for all types of activities or businesses, which includes individuals.

When you activate your account, you should select that you are an Individual/Sole proprietor.

How can I connect my Stripe account to the platform?

Go to your User profile (top right corner) and in the main menu click on Stripe connect.

Next, click on Connect with Stripe and follow the instructions on the screen.

You should see the screen below. Here you have 2 options, to Sign in (if you already have an account with Stripe) or register by filling in the requested fields.

Once your Stripe account is connected the button Connect with Stripe should change to Disconnect from Stripe and you should see a commission report below.

With any questions, please contact us.

My Instructor profile is ready, Stripe is connected, how can I start creating my events?

Now you are just a step away from listing your events. Go to your User profile (top right corner) and in the main menu click on Create an event.

You will be taken to the event form.

Fill in all the form fields here and submit your event for a review. Your event will be published once it is reviewed by our admins (up to 24 hours). You will be notified once your event is active.

Below, you can find more questions for specific information requested on the event form.

Event Form. Is there a character limit for Event Name?

There is no necessarily a limit here, but be aware this name will appear on the Event Card, which is small. It looks even smaller on mobile.

We would recommend to limit the name to 3-4 words maximum.

You can always edit your event name later.

Event Form. Should I put my local Start and End Times for the event?

Always indicate your local time for event Star and End Times, unless you host All Day Event. This is how your clients would be able to find your event based on their time requirements.

Later in the form you will be able to indicate your Time Zone.

Event Form. How do I create a repeating event?

In the form click on This is a repeating event, and indicate how often does it repeat and for how long.

Event Form. What is my Time Zone Category?

We use UTC (Coordinated Universal Time) standardisation for Time Zones. To find which Time Zone is attributed to your location, click on this link and type your city.

You can also find your location in this list and see the attributed Time Zone.

Event Form. What do I put in Event Details section?

This is where you can get creative. Tell as much about your event as possible.

You can format the text here and post links (like a link to your website with T&C or more pictures, etc.).

Event Form. What is Virtual Event Broadcasting Method?

Our platform was created for LIVE classes/ events, and Virtual Event Broadcasting Method is literally how will you be broadcasting your classes/ events.

We have 2 options:

  • Foogin free online tools (Jitsi) – this is free to use tool for LIVE broadcasting. Jitsi is a haste free option if you do not have any preferences for tools like ZOOM. Just choose this option and the system will generate the link to your own, event-specific, virtual room and will email the link to all the participants once they are booked in.
  • Other tools – choose this option if you have a preference to use the tools you have accustomed to, like ZOOM, for example. Once chosen, you will get extra fields where you can enter the link to your LIVE event, password (if it is any), and other details.

If you choose Other tools, DO NOT FORGET to past the link to your event. This link will later be send as part of the Ticket to your clients once they book your events.

How can I use my own tools for LIVE broadcasting?

In the Event Submission Form, under Virtual Events Broadcasting Method, you have an option to choose Other tools.

Once chosen, you will have a few extra options of tools to use:

DO NOT FORGET to past the link to your event. This link will later be send as part of the Ticket to your clients once they book your events.

I decided to use your Foogin free online events tool (Jitsi), where can I find the link to it?

Once your event is approved and submitted, go to your user profile (top right corner), click on Your events.

Choose the event you want and click on Join the event now to start your LIVE streaming.

In what currencies I can price my event?

At this stage, the only display currency we support is £ (GBP). Please note this when you price your events/ classes. Your clients will be charged in their local currency based on the exchange rate of their bank.

Can I issue a discount coupon for my clients?

Yes, your clients can apply a coupon code on checkout to get a special discount. Please contact us directly and we will be able to help you out with this.

Once my event is submitted, how long does it take for you to process and publish it?

We aim to review and publish all the submitted events within 48 hours. But we will do our best to do it much sooner. Once your event is published, you will be notified by email.

Can I edit/ delete my events?

Go to your User profile (top right corner), click on Your events. You will see the list of all the events you have submitted. From here you can edit/ delete your events. Make sure to click Update Event, once you are done.  

Where can I see all the events I have submitted?

Go to your User profile (top right corner), click on Your events. You will see the list of all the events you have submitted.

Can I clone/ copy one of my existing events?

We do not have this functionality yet, but we can do this for you. Please contact us directly with all the details and we will be able to help you out with this.

Where can I see who booked my event?

Go to your User profile (top right corner), click on Your events. Choose the event in question and click on View tickets stats. You will see all the bookings for this specific series of events with the details of who has booked for your events.

What if someone wants to cancel their booking?

We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.

How do I delete my profile/ account?

If you decided to leave us, please make sure to disconnect your Stripe account first, and after contact us so we can delete your profile.  

How do I disconnect my Stripe account from your website?

Go to your User profile (top right corner), click on Stripe connect and after click on Disconnect from Stripe.

Where can I see my commission?

There are 2 places you can see the commission you earned.

  • Foogin platform:

Go to your User profile (top right corner), click on Stripe connect. Here you can see all the commission that was transferred to your Stripe account.

  • Stripe dashboard:

Stripe dashboard might be a better way to track your commission and pay-outs to your bank account. Click on https://dashboard.stripe.com/ log in with your credentials. Once logged in, click on Payments in the left-hand menu.

Contact Stripe directly if you have any payment related questions after we transfer your commission (it happens automatically).

Someone left a review on my event. However, this person never attended my events. What do I do?

We do approve all the reviews before they are published. However, if you believe that this person never attended your events, please contact us and we will investigate. 

I would like for my profile to be featured on your home page. How do I go about it?

To be featured on our home page is a premium service. Please contact us to discuss the details.

Can I stream music during my LIVE class?

No, most of the music out there is protected by copyrights. It is not allowed to use most of the music during LIVE streaming. This is thoroughly policed by the music industry and they have working processes in place to press charges and go after anyone, especially business, however small.

What you can do, however, is that you can create a playlist on services like Spotify, YouTube, iTunes, etc, and share the link on your event profile (event description part). In this case, your attendees can join your LIVE class and play your playlist on their end. This does not violate any copyrights.

Can I run FREE events?

Yes, you can set up and run FREE events, it is a great way to promote your page.

To create a FREE event you just need to put 0.00 in the price field. It has to be specifically 0.00 to work.

We will be adding soon a function where you can mark the event  as FREE to make it easier but for now, it has to be 0.00

FOR CLASS/ EVENT ATTENDEES

How do I register?

You need to create your User account. Click on Sign Up in the top right corner. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

How do I change my password?

Go to your User profile in the top right corner and click on Personal information. Under your email address you can change your password.

How do I find classes in my Time Zone?

We use UTC (Coordinated Universal Time) standardisation for Time Zones. To find which Time Zone is attributed to your location, click on this link and type your city.

You can also find your location in this list and see the attributed Time Zone.

Once you know your Time Zone, to the page with all classes and apply the filter for Time Zone to find the classes that run at the convenient for you time.

Where on the platform can I see the classes I booked?

Go to your User profile in the top right corner and click on Orders. Here you will see the list of all the classes you have booked.

Click on View and you will see all the details of the class including the link to join it LIVE.

Where on the platform can I see the link to join the LIVE event I have booked?

Go to your User profile in the top right corner and click on Orders. Here you will see the list of all the classes you have booked.

Click on View and you will see all the details of the class including the link to join it LIVE.

How do I cancel my booking and get a refund?

We have our own refund policy which all the event organisers have to follow if they joined our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. The organiser’s return policy might be more generous, but as a minimum, they have to comply with our policy.

If you want to cancel your booking and request a refund, please contact the event organiser directly to discuss it.  You can find the contact details of the event organiser, directly on their profile.

How do I delete my profile/ account?

If you decided to leave us, please contact us so we can delete your profile.

How do I leave the feedback/ review on the LIVE event I have attended?

Go to the profile of the event you have attended and click on Write a review.

Your review will be reviewed by our admin team before it is published on the event page.

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