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Help

See the most commonly asked questions below. If you can not find the answer, send us a message or book a call with us.

GENERAL QUESTIONS

What is this platform?

We are building the next “Airbnb” for online wellness industry.

Foogin is a market place for online wellness related classes and events.

Our goal is to level the playing field for wellness professionals who teach online.

Each wellness instructor should be getting a fair chance for their classes booked regardless of how well they are established online.

Do you only list LIVE classes/ events or recorded as well?

At this stage we only concentrate on LIVE classes happening ONLINE. However, we will be adding recorded classes and events spoon.

What is FOOGIN?

FOOGIN (learn more about him here) comes from Portuguese “foguinho” which translates into English as “little fire”. We, Foogin team, believe that there is a little fire in everyone of us and we are here to help you grow your fire to it’s full potential.

Who is behind Foogin?

Behind Foogin there is a team of ambitious entrepreneurs with background in wellness, IT, finance, marketing.

Our goal with this platform is to make your experience as automated and seamless as possible, whether you are an instructor who is listing their events or an attendee who is booking and attending LIVE classes/ events.

FOR ORGANISERS/ INSTRUCTORS

Can I join your platform as an organiser/ instructor?

YES. If the nature of your business is wellness-related activities/ services which can be delivered ONLINE LIVE we are looking forward to seeing you and your classes/ events on our platform. You can find more information on Join Us page.

What are the wellness-related activities/ services?

If the nature of your activity is related to wellness (mind, body, soul) and you offer classes, trainings, events, retreats online – join Foogin!

The list below is not exhaustive, but should give you a good idea of what we offer on our platform:

MindfulnessYogaPhysicalNutritionWellness
BreathworkAcro yogaHIITAyurvedaCounselling
MeditationAshtangaBoxingHerbal scienceHealing
Yoga nidraGravity yogaCardioNutritionMassage
 HathaCrossFitSexual practices 
 IyengarDanceSound healing
 Kids yogaFitness 
 KundaliniFlexibility 
 PrenatalMobility 
 Seniors yogaPilates 
 TantraZumba 
 Vinyasa 
 Yin   

If you what you do is not listed above, but you still believe it is related to either mind, body, or spirit health and wellness, please contact us, we will be happy to consider adding more options.

Why should I join your platform?

Here are some of the reason why you should join our platform:

  • On top of the technology we offer to you to use for your online classes and events, we are a marketplace and we help you with brining you more clients
  • You get your own page on the website dedicated only to you and your classes/ events
  • You are in charge of your classes, your time, the information you provide, the pricing. We simply provide you with the tools to run your business more efficiently
  • Our platform provides you with tools to list your classes/ events, manage them, accept bookings and process payments, manage the list of your attendees, use our free integrated LIVE streaming tool for your online classes (you can also use tools like ZOOM, YouTube, Facebook, etc.)
  • Get paid instantly. Once your 60-day no commission trial access* is over, we charge a 10% commission from each booking. Once the booking is processed, the remaining 90% get transferred to your Stripe or PayPal account instantly.

*Each payment is subject to a 4% transaction fee by Stripe.

Are there any requirements for joining?

In addition for you to run/ offer wellness related classes we do have a few other requirements:

  • Stripe or PayPal account. We do use both Stripe and PayPal for payments processing. You do need to link your Stripe or PayPal account before you can list any events/ classes with us. We simply won’t be able to pay you without it.
  • Transparency. You have to be as transparent with your events attendees as possible. Your customers will be making a decision of booking your events based on the information you provide on your profile, links to your social media, your reviews, and the information you provide on your event. It is your responsibility to make sure that all the questions from your customers get answered.
  • Cancellation and refund policy. We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.
  • Highest level of user experience. It is our requirement for you to run your LIVE events at the highest level possible. Customer satisfaction is of the highest importance for us. We might drop into your LIVE classes from time to time to make sure that your clients are getting the best experience possible. Your clients will have a chance to rate your classes and provide feedback. This will eventually help you to get more clients for your future LIVE classes.

What commission do you charge?

We also offer free 60-day trial access (no fees are charged*) to all new instructors. Take full advantage of our infrastructure and our online support.

We provide you with the infrastructure to run your LIVE classes seamlessly and once your 60-day trial access is over we charge a 10% commission for this.

The commission we charge also absorbs the transaction fees charged by Stripe or PayPal, so you do not need to worry about it. The remaining 90% from each booking immediately get transferred to your Stripe or PayPal account.

*Each payment is subject to a 4% transaction fee by Stripe or PayPal.

How do I register as an Organiser/ Instructor?

1. Click on Sign Up in the top right corner and choose Instructor. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

2. Once logged in you will get to your Instructor profile. This is where you set up how your profile will look like on our website. You can change the following:

  • Your profile picture and intro video
  • Gallery with picturise and videos
  • Location
  • Language (you can choose a few you use to run your classes)
  • Social links: email, Facebook, Instagram, Twitter, LinkedIn.
  • Profile information or your bio. You can also paste the link to your website here/ additional contact details/ link to your Terms and Conditions/ etc.
  • Tags. Select the tags that apply to the classes/ events you run. This is how the website users will find you later. For now, we limited the tags to the broad groups of Yoga, Meditation, Nutrition, Fitness, Mobility. We might expand this list later.
  • Monthly subscription plan. If you want to offer your clients a monthly subscription plan you can edit it here.

Make sure to click Update profile for your profile to be created. You can always come back here and add any necessary changes.

3. Once your Instructor profile is ready, you will need to connect your Stripe or PayPal account before you can start listing classes.

Click on Pay-out system and stats and follow the instructions on the screen.

Where can I see my Instructor profile?

Once you create your Instructor profile (see the steps above). The link to your profile will appear under your name.

You can also find this link by going to your User profile (top right corner) and choosing Profile page from the menu.

My Instructor profile is ready, what do I do next?

Before you start creating your events you have to connect your Stripe or PayPal account to our platform. Otherwise, we won’t be able to pay you.

Go to your User profile (top right corner) and in the main menu click on Pay-out system and stats.

Next choose between Stripe or PayPal and follow the instructions on the screen. You can always change it.

With any questions, please contact us.

Can I use Stripe or PayPal as an Individual and not a Business?

Yes, of course! You do not need to be a company to use Stripe or PayPal!

Both of the systems are is built to process payments for all types of activities or businesses, which includes individuals.

When you activate your account on Stripe, you should select that you are an Individual/Sole proprietor.

With PayPal you can use your personal account.

How can I connect my Stripe or PayPal account to the platform?

Go to your User profile (top right corner) and in the main menu click on Pay-out system and stats.

Next, click on PayPal or Stripe and follow the instructions on the screen.

With any questions, please contact us.

My Instructor profile is ready, Stripe/ PayPal is connected, how can I start creating my events?

Now you are just a step away from listing your events. Go to your User profile (top right corner) and in the main menu click on Create an event.

You will be taken to the event form.

Fill in all the form fields here and submit your event for a review. Your event will be published once it is reviewed by our admins (up to 24 hours). You will be notified once your event is active.

Below, you can find more questions for specific information requested on the event form.

Event Form. Is there a character limit for Event Name?

There is no necessarily a limit here, but be aware this name will appear on the Event Card, which is small. It looks even smaller on mobile.

We would recommend to limit the name to 3-4 words maximum.

You can always edit your event name later.

Event Form. Should I put my local Start and End Times for the event?

Always indicate your local time for event Star and End Times. This is how your clients would be able to find your event based on their time requirements.

Later in the form you will be able to indicate your Time Zone.

For the end user the time of your event will be displayed in their local time zone.

Event Form. How do I create a repeating event?

In the form click on Repeating event, and indicate how often does it repeat and for how long.

Event Form. What do I put in Event Details section?

This is where you can get creative. Tell as much about your event as possible.

You can format the text here and post links (like a link to your website with T&C or more pictures, etc.).

Event Form. What LIVE Streaming Tools I can use?

We offer you 2 options:

  • Free LIVE streaming tools (Jitsi) – this is free to use tool for LIVE streaming. Jitsi is a haste free option if you do not have any preferences for tools like ZOOM. Just choose this option and the system will generate the link to your own, event-specific, virtual room and will email the link to all the participants once they are booked in.
  • Other tools – choose this option if you have a preference to use the tools you have accustomed to, like ZOOM, for example. Once chosen, you will get extra fields where you can enter the link to your LIVE event, password (if it is any), and other details.

How can I use my own tools for LIVE streaming?

In the Event Submission Form, under LIVE Streaming Tools, you have an option to choose Other tools.

Once chosen, you will have a few extra options of tools to use:

I decided to use your FREE LIVE streaming tool (Jitsi), where can I find the link to it?

Once your event is approved and submitted, go to your user profile (top right corner), click on Your events.

Choose the event you want and click on Join the event now to start your LIVE streaming.

In what currencies I can price my event?

At this stage, the only display currency we support is £ (GBP). Please note this when you price your events/ classes. Your clients will be charged in their local currency based on the exchange rate of their bank.

Can I issue a discount coupon for my clients?

Yes, your clients can apply a coupon code on checkout to get a special discount. Please contact us directly and we will be able to help you out with this.

Once my event is submitted, how long does it take for you to process and publish it?

We aim to review and publish all the submitted events within 48 hours. But we will do our best to do it much sooner. Once your event is published, you will be notified by email.

Can I edit/ delete my events?

Go to your User profile (top right corner), click on Your events. You will see the list of all the events you have submitted. From here you can edit/ delete your events. Make sure to click Update Event, once you are done.  

Where can I see all the events I have submitted?

Go to your User profile (top right corner), click on Your events. You will see the list of all the events you have submitted.

Can I clone/ copy one of my existing events?

We do not have this functionality yet, but we can do this for you. Please contact us directly with all the details and we will be able to help you out with this.

Where can I see who booked my event?

Go to your User profile (top right corner), click on Your events. Choose the event in question and click on Sales insights or View attendees. You will see all the bookings for this specific series of events with the details of who has booked for your events.

What if someone wants to cancel their booking?

We have our own refund policy which you will have to follow if you join our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. Your return policy might be more generous, but as a minimum, you have to comply with our policy. If you have any additional Terms and Conditions for your events/ classes please mention this on your profile or the profile of the event.

How do I delete my profile/ account?

If you decided to leave us, please contact us so we can delete your profile.  

Where can I see my commission?

Go to your User profile (top right corner), click on Pay-out system and stats. Here you can see all the commission that was transferred to your Stripe or PayPal account.

Someone left a review on my event. However, this person never attended my events. What do I do?

We do approve all the reviews before they are published. However, if you believe that this person never attended your events, please contact us and we will investigate. 

I would like for my profile to be featured on your home page. How do I go about it?

To be featured on our home page is a premium service. Please contact us to discuss the details.

Can I stream music during my LIVE class?

No, most of the music out there is protected by copyrights. It is not allowed to use most of the music during LIVE streaming. This is thoroughly policed by the music industry and they have working processes in place to press charges and go after anyone, especially business, however small.

What you can do, however, is that you can create a playlist on services like Spotify, YouTube, iTunes, etc, and share the link on your event profile (event description part). In this case, your attendees can join your LIVE class and play your playlist on their end. This does not violate any copyrights.

Can I offer FREE events?

Yes, you can set up and run FREE events, it is a great way to promote your page. When you set up your event just mark it as FREE in the price section.

Can I offer Donation based events?

Yes, you can set up and run Donation based events. When you set up your event just mark it as Donation in the price section.

Your clients will have to put a donation amount before they can book your event. After the event we will email your clients a request to review your class as well as a link to donate more.

Do not be surprised if you get a donation twice for one class from a single user.

FOR CLASS/ EVENT ATTENDEES

How do I register?

You need to create your User account. Click on Sign Up and Attendee in the top right corner. Once registered, you will get an email with the link to verify your email address (check your spam folder as well).

How do I change my password?

Go to your User profile in the top right corner and click on Personal information. Under your email address you can change your password.

How do I find classes in my Time Zone?

The time of all the classes and events is displayed in your local time zone. No need to convert time zone anymore.

Where on the platform can I see the classes I booked?

Go to your User profile in the top right corner and click on My bookings. Here you will see the list of all the classes you have booked.

Click on View and you will see all the details of the class including the link to join it LIVE.

Where on the platform can I see the link to join the LIVE event I have booked?

Go to your User profile in the top right corner and click on My bookings. Here you will see the list of all the classes you have booked. You can join your event right from here, just click on Join now.

You can also scroll down to orders and the details of each of your orders. You can also find the link to join the class there.

How do I cancel my booking and get a refund?

We have our own refund policy which all the event organisers have to follow if they joined our platform. You can see it here. This policy was written to be fair to both, event organisers and attendees, as well as us, and also to comply with all the current regulations. The organiser’s return policy might be more generous, but as a minimum, they have to comply with our policy.

If you want to cancel your booking and request a refund, please contact the event organiser directly to discuss it.  You can find the contact details of the event organiser, directly on their profile.

How do I delete my profile/ account?

If you decided to leave us, please contact us so we can delete your profile.

How do I leave the feedback/ review on the LIVE event I have attended?

Go to the profile of the event you have attended and click on Write a review.

Your review will be reviewed by our admin team before it is published on the event page.

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